Okay, so lets get to what I do. What’s my process? Well, I like the IDEO Design Thinking process. You will find similar ones out there and they are good too. 

Now, in a perfect world I would be able to do all the steps on every project. But let’s keep it real, not all companies or projects will allow this. I’ve grown to accept this. There is no point of complaining every day saying, “The business won’t let us talk to the users!”.  There are times when I can only prototype. Other times I can get a test in or two. Or if I am lucky I’ll get to Define, Ideate and Test.

The point is, even if I can’t do the entire process I am going to do my best.

If I have to meet with the business and ask them all my questions to find the customers problems, so be it. If I need to test the prototype on some co-workers because there is no budget or time to test the target, okay! I will do what I can with what I have.

Below you will find a couple projects I worked on that gives you a snippet of how it went.

 Unfortunately, due to privacy rules, I wont be able to show the bulk of my work that I did at some jobs such as Wells Fargo (Finance), Centene (Healthcare Insurance) and Bayer (Agriculture). So for now, hopefully, you’ll just have to trust that I actually did quite a lot during the 8 + years I contracted there as a UX Designer. Here are some brief notes about the work I did during this time

top secret

Printing App

The “Printer app” required rebranding and transition to a web-based platform due to maintenance challenges, despite lacking initial resources and user feedback.  I created a prototype focusing on improving UI/UX, collaborating closely with the Product Manager. Subsequent user interviews led to a redesigned app with a more user-friendly experience, providing valuable learning experiences for me in project management and collaboration.  Read more about the project

Budget Movement

The Budget Movement tool facilitated budget transfers across regions and programs, with a focus on UI enhancements based on updated requirements. Initially lacking direct user feedback, mockups were crafted through whiteboard sketches and Sketch designs, presenting three layout options for testing. User interviews revealed preferences for a layout with all elements on one screen, emphasizing ease of use and streamlining the budget transfer process. I utilized a note-taking method called Rose, Thorn Bud during testing aided in identifying user feedback, ultimately guiding the project toward a user-preferred design direction and highlighting the importance of remaining open to feedback throughout the design process. Learn more about it.

Make a Payment

The project aimed to integrate a payment experience into a suite of tools within an application portal for dealers’ business operations. Despite limited direct user engagement, insights from business stakeholders guided the design process. Collaboration with developers led to the implementation of the design, although challenges arose in aligning design with development. Successful adoption of the new payment feature post-launch underscored the project’s efficacy, emphasizing the importance of adaptability and communication within cross-functional teams. Explore Payment Options