Okay, so lets get to what I do. What’s my process? Well, I like the IDEO Design Thinking process. You will find similar ones out there and they are good too.
Now, in a perfect world I would be able to do all the steps on every project. But let’s keep it real, not all companies or projects will allow this. I’ve grown to accept this. There is no point of complaining every day saying, “The business won’t let us talk to the users!”. There are times when I can only prototype. Other times I can get a test in or two. Or if I am lucky I’ll get to Define, Ideate and Test.
The point is, even if I can’t do the entire process I am going to do my best.
If I have to meet with the business and ask them all my questions to find the customers problems, so be it. If I need to test the prototype on some co-workers because there is no budget or time to test the target, okay! I will do what I can with what I have.
Below you will find a couple projects I worked on that gives you a snippet of how it went.
Unfortunately, due to privacy rules, I wont be able to show the bulk of my work that I did at some jobs such as Wells Fargo, Centene and Bayer. So for now, hopefully, you’ll just have to trust that I actually did quite a lot during the 7 + years I contracted there as a UX Designer. Here are some brief notes about the work I did during this time